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Collecting Christmas Tree

Return and Exchange Policy 


Faulty and Damaged Items

We strive to do out best, however, if there is an error on your order, please accept our apologies, contact us upon receipt and we'll gladly remedy the issue. Faulty and damaged items must be reported within 48 hours of receipt of the package.

Unwanted Items 

Simply return your unwanted item within 28 days of receipt unused, unopened, in its original condition and packaging, your return must be in a re-sellable condition, excluding items that have been personalised. - see Personalised Goods below. 

You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging. Where an item is damaged or returned otherwise than as per our stated requirements above, we reserve the right to refuse redress.

Personalised Goods

In accordance with the European Directive on Distance Selling (Directive 2011/83/EU), customised goods made according to custom specifications (i.e. garments personalised with name) may not be returned.

This Returns Policy is in accordance with the European Directive on Distance Selling (Directive 2011/83/EU). These terms do not affect your statutory rights.

For more information about your rights online, see the Competition and Consumer Protection Commission's website here:

Please note: Items that have been personalised with a name are non-refundable. 

In order to return your purchases, you will need to email our customer services requesting an RNA number.

This number must be clearly indicated on the outside of the packaging before returning. 

Return your parcel using a tracking service by your local An Post office or courier company. 

We cannot refund or be held responsible for missing goods.

Returns Address: 

Unit 45 - 46 Bridge Street,


Co. Mayo,


F28 YW44

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